Privacy Policy

1. Who We Are

CareBridge Connect (Pty) Ltd ("CareBridge Connect", "we", "us" or "our") is a private company registered in the Republic of South Africa. We develop and operate technology platforms for care-related businesses, including the Care2Report application accessible at c2r.carebridgeconnect.co.za.

We are a Responsible Party as defined under the Protection of Personal Information Act 4 of 2013 ("POPIA").

Contact: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: first name, last name, company or organisation name.
• Contact data: email address, phone number.
• Usage data: pages visited, features used, session duration, browser type and IP address (collected automatically via server logs and analytics).
• Communication data: messages sent via our contact form or email.
• WhatsApp data: Where you interact with us through WhatsApp Business, we process message content as necessary to deliver the service. We do not store WhatsApp message content beyond what is needed for report generation.

3. How We Use Your Information

We process personal information for the following lawful purposes:

• To provide, operate and improve our products and services.
• To communicate with you in response to enquiries or support requests.
• To send service-related notifications (not marketing without your consent).
• To comply with legal and regulatory obligations.
• To protect the security and integrity of our systems.

We do not sell, rent or trade your personal information to third parties.

4. Legal Basis for Processing

We process your personal information only where we have a lawful basis under POPIA, including:

• Contract: processing necessary to perform our contract with you.
• Legitimate interest: operating and improving our services, fraud prevention.
• Consent: where you have given explicit consent (e.g. marketing communications).
• Legal obligation: where required by South African law.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 3 years. WhatsApp message data used for report generation is retained for the duration of your service agreement and deleted within 30 days of termination on request.

6. Sharing Your Information

We may share your information with:

• Service providers: third-party processors (e.g. email delivery, hosting) who process data on our behalf under data processing agreements.
• Legal authorities: where required by law, court order or regulatory request.
• Business transfers: in the event of a merger, acquisition or asset sale, subject to equivalent privacy protections.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encrypted data transmission (TLS), access controls and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Under POPIA you have the right to:

• Be informed about the processing of your personal information.
• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information (subject to legal retention obligations).
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by updating the effective date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related queries or to exercise your rights, contact our Information Officer: