About Our WhatsApp Communications
CareBridge Connect (Pty) Ltd uses the WhatsApp Business Platform to send service notifications, care reports, and operational messages to registered users and their designated contacts.
We only send WhatsApp messages where we have a lawful basis to do so, such as the performance of a service contract or your explicit opt-in consent.
How to Opt Out
You can stop receiving WhatsApp messages from us at any time using any of the following methods:
Reply STOP
Reply "STOP" to any WhatsApp message you receive from CareBridge Connect. We will process your opt-out within 24 hours.
Email Us
Send an email to [email protected] with the subject line "WhatsApp Opt-Out" and include the phone number you wish to remove.
Block in WhatsApp
You can block our number directly in WhatsApp. Open the chat, tap the contact name, and select Block.
What Happens After You Opt Out
Once your opt-out is processed (within 24 hours of request), we will no longer send WhatsApp messages to your number. Please note:
- Opting out of WhatsApp messages does not cancel your service account or subscription.
- Critical service notifications (e.g. security alerts) may still be delivered via email.
- You may opt back in at any time by contacting us.
Message Frequency
Message frequency varies based on your service plan and usage. If you feel you are receiving more messages than expected, please contact us and we will review our notification settings for your account.
Meta Platform Compliance
CareBridge Connect operates on the WhatsApp Business Platform in accordance with Meta Platforms' Messaging Policy. We do not send unsolicited commercial messages and comply with all applicable opt-in requirements.
Contact Us
For opt-out requests or questions about our WhatsApp communications, contact us at:
CareBridge Connect (Pty) Ltd · Cape Town, South Africa